Customer expectations are evolving, and businesses must adapt to stay competitive. The integration of artificial intelligence (AI) into various aspects of business operations has paved the way for a transformative shift in how companies approach customer experience (CX). One of the key areas undergoing significant changes is omnichannel CX, where businesses strive to create seamless…
Johnroe Guray
Navigating the Storm: IDC Blueprint on Balancing Recession Constraints with Technology Imperatives
The recent IDC Blueprint on Balancing Recession Constraints with Technology Imperatives has sparked significant interest and discussions among industry leaders. As organizations grapple with the challenges posed by economic downturns, the blueprint provides a roadmap for achieving equilibrium between recession-induced constraints and the imperatives of technology adoption. Here are some key insights from the IDC…
Embracing the Future: Unpacking STL Partners’ Executive Briefing on Inside the Cloud-Native Telco
Staying ahead of the curve in the ever-evolving landscape of telecommunications is crucial for success. Recently, STL Partners released an Executive Briefing titled “Inside the Cloud-Native Telco,” providing insights into the latest trends and strategies shaping the industry as we move into 2024. Here are my key takeaways from the briefing and explore what it…
The Power of Cultural Intelligence (CQ) in Business Leadership: Fueling Organizational Success
In today’s globalized world, where businesses routinely cross borders and cultures, the importance of Cultural Intelligence (CQ) in business leadership cannot be overstated. Cultural Intelligence is the capability to function effectively across diverse cultural contexts, encompassing a deep understanding of various cultures, and the ability to adapt and work with people from different backgrounds. Here…
December 25: Celebrations Across Time and Cultures
December 25 is a date that resonates with people across the world for various reasons. While many associate it with Christmas, a significant religious celebration, the historical and cultural significance of this date goes beyond a single event. Throughout known history, diverse celebrations have taken place on December 25, each carrying its own unique traditions,…
Celebrating Christmas Eve: A Global Tradition of Joy and Togetherness
Christmas Eve is a magical and anticipatory night that ushers in the festive spirit of Christmas around the world. The history of Christmas Eve is rich and diverse, with a tapestry of cultural practices that have evolved over centuries. Let’s explore the origins of Christmas Eve, its global significance, and the various customs that make…
The Limitations and Regressiveness of Applying Third World-Thinking in First World Environments
There has been a growing fascination with the concept of adopting “third world-thinking” or approaches in first world environments. The idea behind this is to learn from the resourcefulness and resilience often found in economically disadvantaged nations and apply these strategies to optimize efficiency and sustainability in more developed, first world settings. While the intent…
Takeaways from the 2023 US IT Salary Report: IT Pay Increases Steady Despite Economic Pressures
IT professionals are at the forefront, driving innovation and keeping organizations competitive. To understand the trends and dynamics of the IT job market, the annual US IT Salary Report by InformationWeek InformaTech has been a valuable resource for both job seekers and employers. The 2023 report, titled “IT Pay Increases Steady Despite Economic Pressures,” offers…
Key Takeaways from “2023 Trends to Watch: CIO” by Terry White, Omdia
Staying updated on the latest trends and insights is crucial for businesses to thrive. Terry White, an expert at Omdia, has provided valuable insights into the key trends shaping the role of Chief Information Officers (CIOs) in 2023. In this blog post, we’ll summarize the key takeaways from his report “2023 Trends to Watch: CIO,”…
Navigating the Path to an Advisory Board Role: Requirements, Expectations, and Considerations
In the corporate landscape, the role of an Advisory Board member holds significant weight. Companies rely on these individuals to provide expert guidance, strategic insights, and invaluable counsel to navigate complex challenges and opportunities. However, landing such a position requires a strategic approach, a specific skill set, and a clear understanding of the responsibilities and…